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How to Fix Contact Form Errors When Sending Messages

If you're experiencing issues with your contact form and encountering errors when trying to send messages, don't worry! In this blog post, we'll guide you through some common solutions to help you get back on track.

Check the Browser's Autofill Feature

Your browser might be filling in fields automatically using previously saved information. To disable this feature temporarily:

  1. Press Ctrl + Shift + I (Windows) or Cmd + Option + I (Mac) to open the Developer Tools.
  2. Click on the "Autofill" tab and toggle it off.
  3. Try submitting your contact form again.

Inspect Form Data with Developer Tools

Using your browser's Developer Tools, you can inspect the data being sent when you submit the contact form. Here's how:

  1. Open Developer Tools (press F12 or Cmd + Option + I).
  2. Go to the "Network" tab and ensure that the "Preserve Log" option is checked.
  3. Submit the contact form.
  4. Look for a request with the name "POST /submit-form". Analyze the data sent under the "Headers" and "Body" tabs.

Identify any missing or incorrect information, such as an empty required field or incorrect email format. Correct these issues in the form fields and try submitting the contact form again.

Validate Email Addresses

Ensure that your email addresses are correctly formatted and do not contain any typos or extra spaces. Using a regular expression to validate email addresses can help prevent errors:

function isValidEmailAddress(email) {
  const regex = /^[\w-]+(\.|[\\/+]+[\w])*@([a-z0-9-]+[.]+)[a-z]{2,7}$/i;
  return regex.test(String(email).toLowerCase());
}

Check for CAPTCHA Errors

If you're using a CAPTCHA system to prevent automated submissions, make sure that you've correctly solved the CAPTCHA challenge before submitting your contact form. Incorrectly solving or leaving the CAPTCHA field blank will cause an error.

Clear Browser Cache and Cookies

Your browser might be storing old data that prevents the contact form from working correctly. Try clearing your browser cache and cookies, then refresh the page and test the contact form again.

  1. In Google Chrome: Press Ctrl + Shift + Delete (Windows) or Cmd + Option + Clear History (Mac).
  2. Select "Cookies and other site data" and "Cached images and files".
  3. Click "Clear data".

Contact the Website Administrator

If you've tried all of the above solutions and are still experiencing contact form errors, it might be best to reach out to the website administrator for assistance. Provide them with as much information as possible about the error, including the browser and operating system you're using, any relevant error messages, and steps to reproduce the issue.

Published February, 2016